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Program-Related Policies


I require pre-payment for all sessions and programs prior to booking your appointments. I am unable to reserve your time if you have not paid within 48 hours of scheduling with me. Due to pre-payment requirements, all payments will be sent through my online system. Please don't hesitate to contact me directly for any payment-related questions. 


Life happens and sometimes we need to cancel appointments. I want to be respectful of your time, and in return, I ask that you do the same for me. My scheduling policy is as follows: all schedule changes must be submitted no later than 72 hours before the scheduled session. A $75 rescheduling fee will be assessed for any changes required within the 72-hour time frame. If you wish to cancel a program altogether, I ask for a 14-day notice. 


If you choose to cancel a program at any point of the program, you will be refunded up to 50% of the unused sessions. I reserve the right to issue refunds on a case-by-case basis. Please see my FAQs on why I do not offer guarantees for programs. 

Travel Fee

If you are outside of my servicing area, you may be required to pay a travel fee or be asked about virtual options. Travel fees will be assessed on a case-by-case basis. 

Animal-Related Policies


I am not a veterinarian and therefore, cannot prescribe or recommend medication. I may work with your veterinarian or recommend that you make an appointment with your veterinarian to best support your dog. 


I may recommend specific equipment (e.g., leash or harness) or ask that your dog be introduced to me in a very specific way during our sessions. This is designed to keep everyone safe and to reduce stress as much as possible. I ask that you take these recommendations seriously to allow me to work with your dog as efficiently and safely as possible. Please follow all emailed instructions thoroughly. 


I behave in a professional and ethical manner with every dog with whom I interact. In addition to my personal ethics, I follow the code of ethics put forth by professional organizations (CCPDT Code of Ethics). I will not recommend the use of forceful methods of training or painful stimuli. 

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